FREE SHIPPING OVER $80 IN NZ/AUS
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Shipping & Returns

We love that you have purchased an Intricate Collections art print! Below is a few things that may assist with your Intricate Collections shopping experience!

SHIPPING COSTS

Australia & New Zealand orders

For orders under $80 a shipping cost of $10 applies. Pick up is an free option if you are in the Auckland, New Zealand region. 

Bulky items, including frames, can be a bit tricky when it comes to freight, and is excluded from normal shipping costs. If this is the case we will contact you and provide a freight quote on your request.

Britain, Europe, Canada, America, South America, Asia, Africa, Indonesia, Pacific Islands & the rest of the World orders

We love packaging up for our friends around the World. For all orders, a shipping cost of $12 applies to ensure that the goods get to you safely and in good condition.

Bulky items, including frames, can be a bit tricky when it comes to freight, and is excluded from normal shipping costs. If this is the case we will contact you and provide a freight quote on your request.

Sometimes certain taxes or duty charges may be charged to the customer upon arrival into the country. These charges are not covered by Intricate Collections, and unfortunately we are unable to advise how much these will be.

ORDER PROCESSING

Orders are dispatched during the week, normally 2/3 days after we have received your order. If stock is on back order or we have had an influx in orders and are waiting on a new delivery this may take a wee bit longer to dispatch, but we will let you know!

Shipping can take up to 5 days to get to you - if you require something urgently let us know and we can see what we can do.

During peak seasons, such as Christmas or the Holiday season, shipping may be a bit slower with presents flying out the door, so order quick - it is never too early to start your Christmas shopping!  Also orders placed on public holidays will be sent out within 2/3 days. 

Tracking numbers and carrier information will be provided via email once order is dispatched and orders normally arrive between 5 to 7 business days. If you are International - there may be a little extra time required to get your package in the mail. 

In filling in your shipping details - please double check the information as this can not be changed once your order has been shipped and is on its way to you. 

Intricate Collections is not responsible for any orders that are lost in the process of shipping, therefore customers must liaise with the shipping company given to them and tracking number provided. However, we are always happy to assist with giving information to help you find that wayward package. 

PRINT AVAILABILITY

We endeavour to make sure all website stock is always up to date, however, on the very rare occasions that those extra popular items happen to sell out due to a stockist order, or just hundreds of people purchasing online at the same time, we will let you know and go out of our way to do a special print run just for you! If we can't deliver, we will fully refund you. Please don't hesitate to contact us at info@intricate.co.nz with any questions.

If you've got to the end of the checkout process and the site has timed out or there is an error - send us an email to orders@intricate.co.nz and we will let you know if payment and the order has been received. Don't worry, we have got you covered 

PRICING & PAYMENT

Pricing is in local New Zealand dollars ($NZ) and includes gst of 15%.

We accept major credit cards for online payment (Visa and Mastercard). All our payments are processed via paypal. Intricate Collections does not collect or record any credit card details you may provide when purchasing products from our website. 

For the Direct Deposit option, you will need to email orders@intricate.co.nz with your order and details. Orders will be dispatched upon payment being received in full.

Prices on products are taken from the time of purchase, and sale prices that are applied at a later date than your time of purchase aren’t applicable. Intricate Collections reserves the right to change pricing at our discretion and without notice.

RETURNS & EXCHANGES

We put a lot of love and care into the gorgeous parcels we send out and can't wait to hear your feedback!  We don't exchange prints - please choose carefully.

We understand sometimes goods may be damaged in the shipping process. If you receive a package which is visually damaged or opened insist that this is noted with the carrier before signing for your order. This is essential to assist with you making a claim to the shipping provider. Please email orders@intricate.co.nz or call us in-store on 09 965 1740 and we will help sort this out for you and let you know what steps to take next. 

FAULTY ITEMS & DAMAGES

Intricate Collections product is produced using the highest quality paper stock, inks & products. Any slight markings or variations are intentional, and all items are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us and we will organise a replacement for you.

Please Note: Faulty and damaged items are processed as per the returns and exchanges policy. If you receive a package which is visually damaged or opened insist that this is noted with the carrier before signing for your order. You will be required to follow the same steps as with Returns.

CARE & MAINTENANCE

We recommend not hanging your item in direct sunlight as this can impact the fading of the print and also if framed the matt board surrounding the art print. We recommend using two hooks in each top corner per frame for hanging, and using acid free tape if you are framing the print yourself to avoid yellowing the print.

COPYRIGHT

Unless otherwise indicated, copyright of our artwork and the information on this web site (including but not limited to; text, images, graphics, logos) is owned by Design Impact Ltd. All rights reserved. The contents of our web site are intended solely for your personal, non-commercial use. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Intricate Collections.